Doing Business In Good Faith
With High Quality Service
Q1. Sample order available or not?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. How about the lead time?
A: Samples 3-15 days, bulk order depends on your order quantity, generally speaking 20-45 days after your order confirmation.
Q3. How about the shipment?
A: For sample order, usually shipped by DHL, UPS, FedEx or TNT door to door service.
Bulk order by sea for cost control.
Q4. How to proceed an order?
A: Step 1: we communicate with you to get your exact requirements or application, then we work out together with a solution for your case.
Step 2: We quote accordingly and prepare for sample making if needed.
Step 3: Customer confirms the samples and places deposit for formal order.
Step 4: Arrange the production, and keep customer updated.
Step 5: Arrange the shipment and follow the case until customer confirm the quantity as well as quality of the order.
Step 6: Keep contact with customer and pay attention to the sales status and discuss about improvement solution if necessary.
Q5. Can I print my logo on the productas well as the carry bag?
A: Yes, please inform us formally before our production and confirm the design firstly based on our sample.
Q6. Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.
Q7. How to deal with the faulty?
A: Firstly, our products are produced under strict quality control system so the defective rate will be less than 1%.
Secondly, during the guarantee period, we will send new parts with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.